IT Support Bootcamp

A focused software engineer working on a laptop in a server room, reflecting dedication in tech.

Overview

  • Duration: 5 weeks
  • Format: Online live sessions + self-practice labs + Access to a sandbox M365 environment
  • Support: CV building, mock interviews, and mentorship until first job offer

Modules

Week 1 – Foundations of IT

  • Intro to IT Support Bootcamp
  • Career Paths
  • Cloud Computing Intro
  • Hardware 101
  • Operating Systems
  • IT Jargon Buster
  • Ticketing Systems

    Week 2 – Windows Troubleshooting
  • Building Confidence with windows tools to troubleshoot issues.
  • Common Windows Issues & Symptoms
  • System health checks
  • Hands-on troubleshooting labs

    Week 3 – Networking Basics
  • Networking 101
  • IP addressing, Subnets, DNS, DHCP, Default Gateway
  • Common connectivity issues
  • Troubleshooting with commands

    Week 4 – Microsoft 365 Ecosystem
  • Outlook, Teams, OneDrive, SharePoint basics
  • Admin Center tasks: User creation, license assignment, MFA reset
  • Intro to Entra ID & Intune fundamentals
  • Common Issues & Tasks

    Week 5 – Soft Skills for IT Support & Job Hunting Strategies
  • Communication, customer service, empathy
  • Time management & prioritisation (tickets & escalations)
  • Team collaboration, working under pressure
  • Interview prep & recruiter call practice
  • CV & LinkedIn Polish
  • Job Search Strategies
Register